FORGOTTEN SOFTWARE SL declares its respect and compliance with the provisions contained in the new REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, on the Protection of Personal Data and concordant regulations. Therefore, it informs you of its data protection policy so that the client voluntarily determines if he wishes to provide his personal data to FORGOTTEN SOFTWARE SL
FORGOTTEN SOFTWARE SL is committed to developing long-term relationships based on trust. Therefore, FORGOTTEN SOFTWARE SL will do everything possible to ensure that your right to privacy is maintained and protected. This website is intended for people over 18 years of age.
Data it collects
FORGOTTEN SOFTWARE SL may request or collect personal information from online customers in various ways, including online forms to request products or services and other requests in which customers are invited to provide such information.
FORGOTTEN SOFTWARE SL informs customers that the personal data provided in the registration form as well as any other information that the client may provide in the future within the framework of their relationship with FORGOTTEN SOFTWARE SL may be included in the files of this entity.
Like most websites, FORGOTTEN SOFTWARE SL uses log files. This information may include IP addresses, browser type, internet service provider (ISP), exit/entry pages, platform type, time and date stamp or number of clicks to analyze trends, administer the website, track customer movements in aggregate form and collect broad demographic information for joint use. In any case, no information stored in log files, including but not limited to IP addresses, is related to personal information that identifies a person.
Voluntary and mandatory data
Except in the fields in which it is expressly determined otherwise, the answers to the questions about personal data are voluntary, without the lack of answer to said questions implying a decrease in the quality of the services that the client requests. The lack of completion of the fields determined as mandatory or the provision of incorrect data will make it impossible for FORGOTTEN SOFTWARE SL to register you as a client or provide the requested services.
Purposes of data use
These files have the following purposes:
- Manage, administer and provide the services you request from FORGOTTEN SOFTWARE SL
- Management and maintenance of the contractual and pre-contractual relationship, and facilitate compliance with it.
- Know better your tastes and adapt the services to your preferences and needs.
- To be able to offer you new products, services, special offers or updates, in those cases in which consent has been granted.
- Send your own or third-party advertising to those customers who consent to it.
- Conduct studies on the effectiveness of the website, marketing, advertising and sales.
Recipients of the data
The recipients of the information collected will be exclusively the employees of FORGOTTEN SOFTWARE SL themselves or the service providers to this entity (including, where appropriate, their own subsidiaries or affiliated companies).
Once the contractual relationship with the service provider has ended, the data of the clients to whom they would have had to access on the occasion of the provision of services will be returned or destroyed.
The party responsible for this website for purposes of data protection law is:
Av de Sor Teresa Prat, 15
Email: [email protected]
Transfer of information
FORGOTTEN SOFTWARE SL will not share personal data of customers with any third party, unless the client expressly authorizes such assignments.
FORGOTTEN SOFTWARE SL may transfer to investors or potential partners aggregated and anonymous data based on information collected from customers. In such cases, only statistical information shall be provided and information enabling the identification of a staff member shall be kept absolutely confidential. In the event that FORGOTTEN SOFTWARE SL is sold, the information collected from the customers may be provided to the new owners.
Special offers and updates
Customers of FORGOTTEN SOFTWARE SL may occasionally receive information about products, services, special offers and eventually a newsletter. As a sign of respect for the privacy of its customers, FORGOTTEN SOFTWARE SL offers the possibility of not receiving this type of communication by indicating it in the newsletter configuration space of the control panel or by sending an e-mail to [email protected]
Announcements about services
On rare occasions, it may be necessary to send an advertisement strictly related to the services if, for example, a service is temporarily suspended due to maintenance reasons. Customers will generally not be able to object to receiving such communications, but may deactivate their account. In any case, these communications are not of a commercial nature.
We inform you that FORGOTTEN SOFTWARE SL may provide personal information to the competent authorities when required in accordance with current legislation.
Once the contractual relationship with the client has been concluded, FORGOTTEN SOFTWARE SL reserves the right to keep the data of the client who unsubscribes for the time necessary to comply with its legal obligations. During that time the personal data will remain blocked and will not be used for any purpose other than the aforementioned. Once the legal deadlines for its maintenance have expired, the data will be deleted.
FORGOTTEN SOFTWARE SL maintains the levels of protection of your personal data in accordance with current regulations on security measures, and has implemented all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of the data that the client provides to FORGOTTEN SOFTWARE SL
Responsibility of the client
The customer is responsible for the security of his Customer Identification Number and passwords. Check that you keep them in a secure place and that you don’t share them with anyone.
Always remember to disconnect at the end of a session to ensure that other people cannot access your personal data. Take this precaution even if you are not using a public computer such as in a library or an Internet café, but also when using your private computer at home.
The client will have the possibility to exercise their rights of deletion, opposition, portability, limitation, access, rectification, requesting it by any means that leaves a record of its sending and receipt and sending a copy of its ID or equivalent document. To exercise your rights, you can write to the following postal address of FORGOTTEN SOFTWARE SL, to the email address [email protected] or by contacting the DPO at the address, Tel. At any time, the Client may revoke, without retroactive effect, their consent to the processing of their data.
We maintain an online presence on Twitter to present our company and our services and to communicate with customers/prospects. Twitter is a service provided by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.
We would like to point out that this might cause user data to be processed outside the European Union, particularly in the United States. This may increase risks for users that, for example, may make subsequent access to the user data more difficult. We also do not have access to this user data. Access is only available to Twitter.
Social media links via graphics
We also integrate the following social media sites into our website. The integration takes place via a linked graphic of the respective site. The use of these graphics stored on our own servers prevents the automatic connection to the servers of these networks for their display. Only by clicking on the corresponding graphic will you be forwarded to the service of the respective social network.
Once you click, that network may record information about you and your visit to our site. It cannot be ruled out that such data will be processed in the United States.
Initially, this data includes such things as your IP address, the date and time of your visit, and the page visited. If you are logged into your user account on that network, however, the network operator might assign the information collected about your visit to our site to your personal account. If you interact by clicking Like, Share, etc., this information can be stored your personal user account and possibly posted on the respective network. To prevent this, you need to log out of your social media account before clicking on the graphic. The various social media networks also offer settings that you can configure accordingly.
The following social networks are integrated into our site by linked graphics:
Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland, a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA
Our website uses the plug-in of the Twitter social network. The Twitter service is operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter”).
The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in improving the quality of our website.
If the plug-in is stored on one of the pages you visit on our website, your browser will download an icon for the plug-in from Twitter’s servers in the USA. For technical reasons, it is necessary for Twitter to process your IP address. In addition, the date and time of your visit to our website will also be recorded.
If you are logged in to Twitter while visiting one of our plugged-in websites, the information collected by the plug-in from your specific visit will be recognized by Twitter. The information collected may then be assigned to your personal account at Twitter. If, for example, you use the Twitter Tweet button, this information will be stored in your Twitter account and may be published on the Twitter platform. To prevent this, you must either log out of Twitter before visiting our site or make the appropriate settings in your Twitter account.
We use Google Analytics on our website. This is a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: Google).
The Google Analytics service is used to analyze how our website is used. The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimization, and economic operation of our site.
Usage and user-related information, such as IP address, place, time, or frequency of your visits to our website will be transmitted to a Google server in the United States and stored there. However, we use Google Analytics with the so-called anonymization function, whereby Google truncates the IP address within the EU or the EEA before it is transmitted to the US.
The data collected in this way is in turn used by Google to provide us with an evaluation of visits to our website and what visitors do once there. This data can also be used to provide other services related to the use of our website and of the internet in general.
Google states that it will not connect your IP address to other data. In addition, Google provides further information with regard to its data protection practices at
including options you can exercise to prevent such use of your data.
In addition, Google offers an opt-out add-on at